Customer Success Advisor, Health Plans

Role:

• You will own several of Sword's most strategically important health-plan relationships as a senior individual contributor.
• You will act as the general manager of a concentrated payer portfolio, spanning claims, ROI economics, marketing approvals, and member access.
• Success requires the judgment to identify the real constraint, analytical depth, and authority to mobilize teams you do not manage.

What you'll be doing:

• Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating growth conditions.
• Secure and expand the approvals, channels, data, and subsidiary participation that put Sword in front of eligible members.
• Interrogate claims, utilization, outcomes, guarantees, and ROI evidence, then lead account strategy, value communication, and escalations.

What you need to have:

• Substantial experience managing health plans as customers from a digital-health or similar vendor.
• A track record of retaining and growing consequential payer relationships, including securing marketing access.
• Working depth in claims and ROI economics, with the ability to interrogate methodology and stand behind the account position.