Technical Enablement Program Manager, Field Engineering

Role Responsibilities:

• Own enablement programs including onboarding, workshops, labs, virtual training, and certification tracks.
• Lead onboarding for field engineering new hires to ensure rapid, confident ramp-up in customer-facing scenarios.
• Maintain an everboarding roadmap and curate enablement assets with SMEs and Graph Academy.

Stakeholder Engagement:

• Serve as trusted partner to field engineering, graph academy, and product teams to identify enablement needs.
• Solicit feedback, iterate offerings, and drive alignment with leadership on priorities and resources.
• Act as liaison between SMEs and delivery teams to keep curriculum technically accurate.

Metrics and Measurement:

• Define and track KPIs like time-to-proficiency, assessment scores, certification pass rates, and adoption.
• Conduct retrospectives and root-cause analyses for underperforming programs.
• Produce dashboards and regular reports for senior leadership and stakeholders.