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About the Role:
- The support engineer will be a subject matter expert on Netomi’s offerings from product, technical, and business perspectives.
- This role involves developing in-depth product knowledge and managing multiple projects in a customer-facing environment.
Responsibilities:
- Develop deep understanding of Netomi systems including AI Studio, backend architecture, and agent desk integrations.
- Own the ticket queue via Zendesk, coordinate incident management, and create internal knowledge base documents.
- Participate in the software development lifecycle and assist with production setups in client environments.
Requirements:
- 5-6 years of experience in administrative roles with technical support, specializing in Zendesk and API integrations.
- Proficiency in Java, HTML, and JavaScript, with strong troubleshooting skills for Java and MySQL issues.
- Ability to work in a fast-paced startup environment, mentor junior team members, and handle a 24x7 rotational shift.
Netomi
Netomi is a leading agentic AI platform for enterprise customer experience, working with brands like Delta Airlines and MetLife to automate customer journeys. Backed by WndrCo, Y Combinator, and Index Ventures, the company helps enterprises enhance efficiency and reduce costs.