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Role and Responsibilities:
- Be the technical backbone of customer success, handling enterprise escalations.
- Build AI-powered tools and automations to improve workflow efficiency.
- Mentor junior engineers and support pre-sales activities.
Skills and Experience:
- 8+ years in technical support or SaaS operations, with strong SQL and scripting skills.
- Experience with REST APIs, webhooks, and cloud environments.
- Advanced English proficiency, with enterprise communication experience.
Nice to Have:
- Atlassian ecosystem knowledge and tool migration experience.
- Familiarity with Kubernetes, FastAPI, or React.
- Background in Fintech or AdTech domains.
RYZ Labs
RYZ Labs specializes in engineering solutions, building scalable systems and automations for B2B SaaS customers. They are a remote-first company with a focus on customer success and technical operations, fostering a collaborative culture.