CX & CS Systems Partner

About Pleo:

• Pleo builds spend management solutions that make managing money seamless and empowering for finance teams and employees.
• With 850+ people from over 100 nationalities, they are driven, progressive, and kind.

The Role:

• You'll be the go-to systems partner for Pleo's Customer Experience and Customer Success teams.
• You'll look after the tools these teams depend on, gathering requirements, configuring solutions, and fixing what's broken.
• This is a no-code configuration role, working alongside BAT's engineers when custom code or integrations are needed.

What You'll Do:

• Run the CX and CS stack, administering tools like Vitally, Hubspot, Freshdesk, Freshchat, Freshcaller, Circle, and Rocketlane.
• Partner with business stakeholders to gather requirements and deliver enhancements like ticket routing, SLAs, macros, and health scores.
• Document clearly, test before shipping, manage your queue, handle vendors, and enable teams through training.

What You'll Bring:

• 3–5 years in business applications, systems administration, or CX/CS operations with a systems focus.
• Hands-on admin experience with support or CS platforms like Freshworks, Zendesk, HubSpot Service Hub, Gainsight, or Vitally.
• A working knowledge of support and CS operations, plus comfort with data, reports, and dashboards.