Own the Order-to-Cash application portfolio as a product, including HubSpot Quoting, CPQ, DocuSign, Zuora, and NetSuite integrations.
Set the roadmap and manage demand from Billing, Deal Desk, Pricing, Finance, and Sales, balancing priorities against revenue outcomes.
Design end-to-end lead-to-cash processes, deliver large enhancements, and protect billing integrity through strong vendor and stakeholder management.
Pleo builds spend solutions that make managing money seamless for finance teams and employees, helping businesses go beyond. They are a driven, progressive, and kind team of 850+ people from over 100 nationalities, committed to delivering the future of business spending.
Serve as a hands-on ChurnZero administrator and support CX Operations initiatives.
Build and maintain scalable workflows, playbooks, and automation to support customer experience functions.
Partner with internal stakeholders to translate business requirements into system workflows and provide progress updates.
An AI-enabled performance and software platform providing customer success and experience solutions. The culture is remote and project-focused, with an emphasis on independent execution and cross-functional collaboration.
Own the roadmap for the CX technology stack, including Zendesk, Zapier, and Sprout.
Lead automation and AI-powered workflows that reduce busywork for the Customer Experience team.
Partner with IT and Digital Product while managing and growing one direct report.
Who Gives A Crap makes eco-friendly toilet paper and donates 50% of profits to provide clean water and sanitation for billions of people. With 200+ team members across global hubs, they are a purpose-led, certified B Corp with a proud and impact-driven culture.
Manage and resolve complex inbound technical tickets via email and live chat, leading occasional video calls for high-priority issues.
Act as the bridge between customer friction and product solutions by identifying, reproducing, and documenting bugs for Engineering.
Write and maintain technical documentation, leverage AI tools for self-serve resources, and automate support workflows.
Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.
Serve as the first point of contact for customers via Slack shared channels and email, with a 15-minute response standard.
Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries, triaging and escalating to internal teams with full context.
Log all interactions in Pylon, identify recurring issues, and contribute to the internal knowledge base.
Oneleet is a security and compliance platform helping companies build, manage, and monitor cybersecurity programs and achieve standards like SOC 2 and ISO 27001. With a recent $33 million Series A and decades of industry experience, the team is fast-growing, opinionated, and focused on reshaping a broken industry.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Own HubSpot configuration, standards, and tracking across marketing, sales, and customer success.
Build reports, dashboards, and a monthly marketing scorecard that tie every channel to won deals.
Define lead routing, nurture workflows, and attribution so leadership can invest where it matters.
Hauler Hero builds the operating system for residential and commercial waste haulers, covering dispatch, routing, billing, payments, customer management, reporting, and a driver app. We serve 240+ haulers and are a well-funded, fast-moving vertical SaaS company scaling quickly.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Lead customer onboarding and connect Jira and GitHub for each customer's first study.
Run the ongoing account rhythm: monthly capitalization updates and annual filing deadlines.
Own renewals and find expansion opportunities, bringing customer feedback to the product team.
Neo.Tax is an AI-driven platform that automates the R&D tax credit and software capitalization for modern software companies. You’ll join a small team early and shape how we do customer success, with direct access to leadership and the product team.
Design, configure, and maintain Zendesk architecture and contact-center infrastructure.
Build and operate cross-system workflows using Tray.ai and approved AI integrations.
Collaborate with Operations, Product, Engineering, Data, Security, and external partners to deliver scalable technical solutions.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. With its AI-native platform delivering personalized support across coaching, therapy, medication management, and specialty care, the company reaches more than 170 million people worldwide through leading employers, health plans, and partners.
Own the GTM systems (CRM, CPQ, marketing automation) as one connected whole and design each change with full context.
Turn business requests into real problems, propose options, and automate repetitive work with self-service tools.
Build reliable integrations and automations using Salesforce, HubSpot, and modern APIs while providing EMEA-hours support.
DoiT is a global technology company that empowers businesses with cloud solutions and a remote-first culture. They are a diverse team of 'Do'ers' who value entrepreneurship, flexibility, and professional growth.
Serve as the primary point of contact for Coupa customers, ensuring value realization and program success.
Develop and execute customer success strategies, including value roadmaps and metrics workshops.
Monitor product adoption, support renewals, and maintain trusted advisor relationships with customers.
Coupa is a cloud-based spend management platform that leverages AI to help businesses maximize efficiency and profitability. The company serves a global network of 10M+ buyers and suppliers, fostering a collaborative, transparent, and inclusive culture.
Triage and respond to daily merchant and customer tickets via Slack and Pylon, meeting SLA targets.
Build internal tooling and automate workflows using Retool, Metabase, and SQL to reduce support friction.
Partner with Engineering, Product, and Operations to debug issues, test new features, and improve support systems.
Flex provides technology that enables health and wellness brands to accept HSA and FSA payments online, including real-time eligibility verification and split payments. It is an early-stage startup with a small, scrappy, remote-first team.
Support a remote, distributed team by resolving tickets and troubleshooting hardware and app issues.
Tune our AI-powered ticketing system to automate self-service and reduce ticket volume.
Partner with teams to solve root causes and manage Okta, Google Workspace, and MDM.
Hightouch is an agentic marketing platform that helps brands turn customer data into action via a composable CDP. Founded in 2019 in San Francisco, we're a fast-moving, impact-driven team that values humility and kindness.
Build and maintain the back-end configuration and automations for Procure-to-Pay systems like Coupa, Zip, and IntelAgree.
Partner with Finance leaders and teams to turn their needs into clear requirements, designs, and well-tested solutions.
Automate manual work with process improvements and AI tools while supporting SOX compliance and audits.
DoorDash is a technology and logistics company that began by enabling door-to-door delivery and aims to empower local economies. We are growing rapidly and changing constantly, giving team members the chance to share unique perspectives, solve new challenges, and own their careers.
Combine customer feedback with conversational and operational data to create a richer view of the client experience.
Administer and optimize the Medallia CX platform, maintaining data integrity and supporting governance.
Enable emerging AI and automation capabilities to improve the speed, scale, and value of CX insight.
Experian is a global data and technology company powering opportunities for people and businesses across markets from financial services to healthcare and automotive. It has an amazing team of 25,200 people in 32 countries and a people-first, inclusive, purpose-driven culture.
Serve as a hands-on functional expert for Deltek Maconomy, supporting administration, configuration, and continuous improvement of Stagwell's global ERP platform.
Partner with Finance, Shared Services, and business stakeholders to troubleshoot complex issues, implement enhancements, and ensure financial data integrity.
Drive process improvements, automation, and system enhancements to improve efficiency and support global financial operations.
Stagwell is a global marketing and communications company that delivers technology-enabled solutions to clients across industries. It is a large, global organization fostering a culture of innovation and collaboration across its agencies and shared services.
Provide customer support on NMI software products via online tickets and phone.
Onboard new customer accounts and train them on our onboarding and reporting tools.
Create and update customer and internal documentation to ensure clear processes.
NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations. It fosters a creative, inclusive culture focused on customer success, continuous improvement, and employee wellbeing.
Act as the critical bridge between customers, the Care team, and the wider Sabre Payments organization to resolve escalated payment issues.
Design and implement workflow automations using Google Workspace and Microsoft tools like Power Automate to improve operational efficiency.
Develop reporting systems and maintain SOPs and training materials to monitor KPIs and support data-driven decisions.
Sabre is an AI-native travel technology leader backed by one of the world's largest travel data clouds. It empowers travel companies worldwide with intelligent, connected, and personalized retailing at an unparalleled scale.
Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
Analyze customer feedback and metrics to drive continuous improvement.
Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.