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Supervisory:

  • Act as contact for management on critical issues and special client considerations.
  • Champion expert to the PSA team, providing advice and solutions.
  • Performance management including reviews and regular meetings with direct reports.

Escalation and Consultation:

  • Maintain in-depth knowledge of study functionality for system integrity.
  • Serve as escalation point for support issues requiring research.
  • Create knowledgebase articles and improve processes.

Data Management and Verification:

  • Draft and execute SQL scripts for database updates.
  • Verify data changes using SQL and ensure alignment with original requests.

Endpoint Clinical

Endpoint is an interactive response technology systems and solutions provider supporting the life sciences industry since 2009. The company is headquartered in Raleigh-Durham, North Carolina, with offices across the US, Europe, and Asia.

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