Customer Success Manager – Commercial Cards

Key Responsibilities:

• Serve as the primary relationship owner for a portfolio of commercial card clients, managing onboarding, escalations, and ongoing health reviews.
• Field and resolve complex support requests across card issuance, transaction disputes, authorization rules, and program controls.
• Partner with card operations and product teams to triage processor-side issues and advocate for client-impacting fixes.

Requirements:

• ~7 years of experience in customer success, client services, or card operations, with meaningful time supporting commercial card programs.
• Strong understanding of commercial card products: corporate cards, purchasing cards, virtual cards, and fleet programs.
• Comfortable owning a live phone support queue and translating technical card operations issues into clear client-facing language.

Who You Are:

• You've lived inside a bank's commercial card world and know the language, ops constraints, and what clients care about.
• You're a natural translator between technical issues and client business impact, staying calm under pressure.
• You're energized by building and thrive in a startup environment with minimal hand-holding.