Customer Success Representative – Commercial Cards (Remote, US)

About the Role:

• We are seeking a Client Support Representative who will be the first line of support for our clients.
• This role is critical in ensuring a seamless experience by handling incoming phone calls and support tickets.
• You will assist with daily operational reports and play a key role in identifying and escalating high-priority issues.

What You'll Do:

• Cover the inbound client support phone line during business hours and resolve common card operations problems.
• Handle first-level support requests including card issuance questions and transaction research.
• Maintain accurate client records and support logs across internal systems.

Requirements & Preferences:

• Bachelor's degree required; 4-6 years in a client-facing role within banking or fintech.
• Practical understanding of commercial card programs and familiarity with accounts payable workflows.
• Comfort on the phone and solid written communication skills for a business banking audience.