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What You'll Contribute:
- Respond to Tier 1 inbound calls and emails for online banking access, login assistance, and digital application issues.
- Provide Tier 1 technical support and basic troubleshooting for mobile and online banking platforms.
- Deliver timely, solution-oriented customer service across inbound and outbound interactions.
What Makes a Stand-Out Candidate:
- Progressive experience in a client-centric, high-volume role, ideally in a remote environment.
- Proven, consistent achievement of business growth goals and financial targets.
- Entrepreneurial self-starter with ability to learn quickly, solve problems efficiently, and work well independently.
The Work Environment:
- Remote role within the United States; Eastern Standard Hours.
- Occasional U.S. travel for company events.
- Tobacco-Free employer.
Climate First Bank
Climate First Bank is a Florida Benefit Corporation and FDIC-insured commercial bank offering personal and business services, including solar, residential, commercial, and SBA loans, with a focus on sustainability. They are a Certified B Corporation with branches in Florida and a growing digital presence, employing a mission-driven team of goal-setters and changemakers.