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About the Role:
- You will serve as the primary point of contact for customers during the pre-intake stage, educating caregivers and clinicians on AAC device benefits.
- Your efforts will directly drive intake submissions and ensure customers feel prepared for the trial process.
Key Responsibilities:
- Conduct engagement conversations via phone, email, Zoom, and chat, providing personalized AAC device demos.
- Screen customers for trial appropriateness and maintain accurate documentation in HubSpot CRM.
- Report weekly metrics to support team goals and contribute to meeting intake targets.
Qualifications & Benefits:
- Bachelor's degree in Communication Sciences and Disorders or equivalent with 2+ years of customer service experience.
- Proficiency in Microsoft Office and HubSpot; AAC experience strongly preferred.
- Competitive salary of $54,500-$66,500 per year, plus a comprehensive benefits package and remote work flexibility.
Lingraphica
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication and quality of life for people with aphasia and other speech impairments. They look for candidates who enjoy a fast-paced, goal-oriented environment and share their commitment to helping individuals on their communication journey.