Remote Audio Video Technical Support

Core Responsibilities:

• Ensure responsiveness and first-time resolution to customers’ requests for technical support.
• Troubleshoot and solve simple to highly complex hardware and software technical issues.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes.

Qualifications:

• Associate degree required, bachelor’s degree preferred.
• Demonstrated experience interacting with a variety of individuals in a positive, professional manner.
• Strong computer skills required: Internet navigation, word processing, spreadsheets, and strong proficiency with Microsoft Operating systems.

Customers and Events Daktronics Supports:

• Exciting major league customers such as the Texas Rangers, New England Patriots, Denver Broncos, Seattle Kraken.
• Delivered exciting fan experience at 18 of the last 19 NFL championship games using our LED solutions and control systems.
• A wide variety of other customers from Times Square to the Las Vegas Strip, shopping centers and casinos.