Source Job

• Field complex/escalated issues for high value or critical clients.
• Troubleshoot audio/video hardware and audio/video signals.
• Work directly with clients on the phone to troubleshoot hardware and cabling at client’s location.

Granicus builds, implements, and maintains technology transforming the Govtech industry by bringing governments and constituents together. They serve 5,500 federal, state, and local government agencies and over 300 million citizen subscribers with cloud-based solutions.

• Provide technical support assistance to clients through phone, email or live chat conversation.
• Provide assistance and coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction.

Catapult Sports is dedicated to improving the performance of athletes and teams through its technology platform. They have been at the forefront of sports technology since 2006 and works with over 5,000 teams worldwide.

• Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing our products and services
• Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use
• Foster teamwork and collaboration across all teams to continually innovate product and enhance efficiency

Granicus builds, implements, and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network.

• Own and resolve technically challenging customer issues.
• Serve as a technical escalation point for specialists.
• Partner with Engineering to diagnose and track complex bugs.

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.

• Support pre-sales technical discovery calls and site assessments.
• Troubleshoot AV signal flow, networking, and device configuration issues.
• Contribute to deployment playbooks and installation documentation.

EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. They empower business owners to turn their screens into powerful tools for engagement and customer insight.

• Identify, research, and resolve technical and end-user application failures and deficiencies.
• Educate and coach customers on best practices for using Axis products and services.
• Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.

Axis Construction Management, LLC provides construction project management, general contracting, tenant improvement, design/build, and related services to commercial and institutional clients in the Philadelphia region and along the East Coast. They value driven waybuilders, relentless curiosity, smart risk-taking, and fearless ownership.

• Provide technical support to customers via phone, email, and video conference.
• Resolve hardware, software, assay and training related issues in a 24/7 environment.
• Independently resolve complex and routine issues and mentor peers.

Beckman Coulter Diagnostics, a Danaher company, innovates in life sciences, diagnostics and biotechnology to improve patient health. They are a global leader in clinical diagnostics, impacting 1.2 billion patients and more than three million clinicians per year.