Client Services Pharmacy Support Analyst

Responsibilities:

• Research and review customer inquiries related to one of their Vendor LOB.
• Determine appropriate action by reviewing and interpreting applicable policies/procedures within regulatory requirements.
• Ensure satisfactory resolution of routine and complex Vendor inquiries.

Skills:

• Communicate effectively and professionally both verbally and in writing with all levels of internal/external personnel.
• Understand and interpret detailed policies and procedures and apply them to various situations.
• Demonstrate analytical, organizational, and problem-solving skills.

Experience:

• 3 years customer service or correspondence experience or experience/training in a writing-intensive role is required.
• Experience with customer interaction preferred.

Other:

• Facets, Bridges, Workflow, Share Point, Sales Force, Microsoft Office.
• CAPS, check reconciliation, Clarity, Business Object, Swift view, delegated administration.