Manage enterprise and mid-tier accounts, while assisting other CSMs with campaigns.
Train new CSM team members and maintain training resources.
Partner with the sales team and advise on the feasibility of deals.
TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They are a remote-first company that values its employees, offering great benefits and a supportive culture, as evidenced by their recognition as a "Best Place to Work".
Maintaining customer happiness by helping clients drive platform utilization.
Implementing best-in-class use cases and guiding marketing campaign orchestration.
Fostering strong relationships and becoming a trusted advisor for your portfolio of customers.
Rover aims to drive the future of fan and member engagement by unlocking meaningful connections between sports teams and their fanbase. Rover's sports first marketing automation platform is purpose-built for the unique needs of sports organizations, and they are trusted by more than 65 teams across the NFL, NBA, NHL, MLS, and globally.
Support the team’s conference registration efforts; build partner-event invite lists; support planning for on-site activations.
Support digital/social scheduling, trafficking, publishing, and performance tracking; Produce digital graphics as needed.
Support campaigns for custom events as well as flagship events (TED2026 in April); Support weekly reporting on campaign performance and registration numbers
TED's mission is to discover and spread ideas that spark imagination, embrace possibility, and catalyze impact. The organization welcomes people from every discipline and culture who seek a deeper understanding of the world and connection with others.
Provide exceptional customer service and act as a brand ambassador.
Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service.
Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues.
Sutherland is a digital transformation company and has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries.
Manage project timelines and deliverables across multiple client accounts simultaneously.
Coordinate between creative, media buying, retention, and account teams to allocate resources effectively.
Organize weekly client meeting agendas, take detailed notes, and create actionable task lists from meeting outcomes.
Lilo Social is a full-funnel eCommerce growth agency specializing in acquisition and retention for direct-to-consumer brands. With a team of over 65 professionals, they deliver best-in-class paid media, email marketing, and creative services to help brands scale profitably.