Source Job

• Provide support and service to providers and members.
• Effectively problem solve and contribute positively to a team environment.
• Ensure the person making the inquiry receives the highest level of customer service possible.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. They have a team of 8,500+ professionals across Canada and are committed to improving the wellbeing of Canadians.

• Talk to business owners all day, gathering information on their operations.
• Capture information with precision, maintaining accuracy while keeping the conversation flowing.
• Be the face of Harper, projecting competence and helpfulness in every customer interaction.

Harper is building an AI-native professional services company, creating the best AI commercial insurance distribution engine for scale. They are focused on AI-led solutions, capturing decision traces to enable AI to make judgment calls, and aiming for significant market expansion.

• Handle inbound participant and TPA calls, emails, and voicemails.
• Resolve client issues, concerns, and inquiries regarding benefit programs.
• Support the outside sales team by researching and assisting with operational questions.

Five Star Call Centers provides customer service solutions. They focus on delivering exceptional customer experiences in a fast-paced environment.

• Interact directly with customers via phone to assist with order fulfillment and service execution.
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.

HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.

• Build and strengthen relationships with both new and existing customers across the full lifecycle.
• Help define and evolve customer success playbooks for customers in our Pro Sports + Entertainment vertical.
• Approach customer interactions with a consultative mindset, providing strategic guidance during communications, questions, and meetings.

Attentive is an AI marketing platform for 1:1 personalization redefining the way brands and people connect. They combine technology with human expertise to build authentic customer relationships. Attentive has a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, and has been consistently recognized for its performance and culture.

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.

TP is a global, digital business services company that delivers digitally powered business services. With more than 500,000 inspired and passionate people, their global scale and local presence allow them to support their communities, clients, and the environment.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate

TP is a global, digital business services company. They deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. TP has more than 500,000 inspired and passionate people speaking more than 300 languages and a global scale and local presence.

• Answer incoming chats (up to 3 at a time)
• Consult customers on enhancing the value of their contact lens purchase
• Provide top notch customer service in a fast-paced, dynamic environment

SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. They aim to make vision care more accessible. They maintain a legendary, award-winning culture and are owned by KKR.

• Record remote hearings.
• Verify spellings of participants, unusual terms, and places.
• Complete all digital paperwork and upload all audio promptly.

eScribers is a leader in reporting and transcription services for courts and government agencies across the US, UK & Ireland. It is a private equity backed company that is growing rapidly worldwide, leading the court reporting market in technology innovations and client services.

• Sell products, offer upsells, and cross-sells products to match customer’s needs.
• Deliver exceptional service and a knack for problem-solving.
• Assist customers over the phone with selecting the right products.

Summit Racing Equipment is committed to bringing passion and customer focus to the business. They are looking for motivated individuals who strive to deliver industry-leading customer service. The atmosphere is positive and productive and the company values their customers, communities, and each other.

• Interact directly with customers via phone.
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless experiences. As a remote-first company, they embrace collaboration and flexibility.

• Provide front line, first level, technical assistance for consumers supporting client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems within a fast paced, customer facing environment, including internet connectivity and performance troubleshooting.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.

TP is a global, digital business services company that delivers advanced, digitally powered business services. They help the world’s best brands streamline their business in meaningful and sustainable ways with over 500,000 employees speaking more than 300 languages.

• Ensure 100% success of all of Front's customers.
• Engage in the day-to-day grind of support queues, providing timely and effective assistance.
• Become an expert on how Front works and its day-to-day usage.

Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.

• Plan and host sports viewing events, bar activations, and grassroots marketing campaigns.
• Educate users on how Betstamp works and how it can improve their betting strategy.
• Distribute promotional materials and share exclusive app offers in your local community.

Betstamp was founded in 2020 to make sports betting easy and accessible to everyone, while also improving your odds of winning your bets.

• Schedule service calls to field service technicians throughout the US based upon priority level and location.
• Create service tickets and route them to various service agencies; act as a liaison between clients and field technicians.
• Provide excellent customer service to both internal and external customers via direct contact, phone, or online services.

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• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Accurately document Member interactions and activity

Achieve is a digital personal finance company helping people move from struggling to thriving by providing innovative, personalized financial solutions. They leverage data and analytics to tailor solutions for each step of their member's financial journey.

• Assist customers across multiple channels to deliver a consistent and positive experience.
• Resolve inquiries and issues promptly, taking ownership until resolution.
• Actively listen and identify customer needs, offering appropriate solutions.

Protective helps protect customers against life’s uncertainties, providing protection and peace of mind when customers need it most. They offer a supportive environment with comprehensive benefits, focusing on employee well-being and work/life balance.

• Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
• Triage and route inquiries to the right internal teams.
• Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.

Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.

Resolve issues and respond to customer concerns using decision making and innovation. Responsible for resolving high level consumer issues in a fast-paced environment. Support the Care Services staff by answering questions and providing coaching and feedback.

TP is a global, digital business services company that delivers digitally powered business services to help brands streamline their business in meaningful ways.

• Assist existing and prospective clients.
• Provide outstanding service.
• Share product knowledge.

AO Garcia Agency is 100% virtual, offering work-from-home positions. We are looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization.