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Responsibilities:
- Guide daily customer interactions to successful resolutions that enhance mission effectiveness and reduce operational risk.
- Own operational customer satisfaction and team productivity, engagement and growth to optimize outcomes.
- Continuously improve processes and policies to enhance customer experience, team engagement, and operational efficiency.
Requirements:
- 5+ years of customer support leadership experience with direct people management and ownership of operational KPIs.
- 5+ years of defense/federal government work experience relevant to UAS operations.
- 2+ years leading support teams for hardware, software, and cloud products; UAS or IoT experience a plus.
Compensation:
- Annual base salary range $115,000 - $140,000 depending on experience and location.
- Eligible for equity in the form of stock options.
- Benefits include paid vacation, sick leave, holiday pay, health insurance, and 401(k) savings plan.
Skydio
Skydio is the leading US drone company and world leader in autonomous flight. The team combines deep AI expertise, best-in-class hardware and software development, and operational excellence to empower diverse drone users.