Build scalable processes for customer on-boarding and post-sales success.
Track and manage implementation projects with enterprise customers for successful delivery.
Develop healthy customer relationships through proactive support and cadence-based follow-ups, driving renewals and expansions.
Skydio is the leading US drone company and world leader in autonomous flight, combining deep expertise in AI and hardware/software development. The team is rapidly growing, mission-driven, and focused on empowering diverse drone users from utility inspectors to first responders.
Lead daily customer support operations, ensuring high service levels and team accountability.
Coach and develop team leads and supervisors to improve performance and service quality.
Partner with Production to resolve complex issues and drive process improvements.
Partner company is a production-focused organization handling customer orders and manufacturing. It fosters a collaborative, fast-paced remote culture with an emphasis on continuous improvement and accountability.
Manage, mentor, and develop a team of Flight Operations Support Coordinators.
Oversee regional vendor relationships and workforce planning for efficient flight operations.
Maintain operational governance, SOPs, and safety compliance while driving continuous improvement.
They provide innovative drone delivery solutions to transform logistics and delivery. They are a fast-growing technology company focused on operational excellence and innovation.
Lead and develop a support engineering team delivering world-class technical support for US Government customers.
Evolve support processes and tooling in collaboration with other managers and product teams.
Participate in on-call rotation, join customer calls, and coach engineers on complex issues.
GitLab is a DevSecOps platform that helps organizations improve developer productivity and security. Trusted by over 50 million users and 50% of the Fortune 100, it has a remote-first culture focused on values and knowledge sharing.
Resolve escalated issues and serve as the sector's highest-level resource for complex shipments.
Coach and guide teammates in real time while monitoring live operations and allocating resources.
Operate the Airspace platform at expert level and identify process improvements.
Airspace is a tech-enabled freight forwarder redefining how the world's most critical packages are delivered using AI and patented technology. The company has raised over $140M, with employees worldwide, and is recognized as one of America's best startup employers.
Direct and manage daily operations of the enterprise Help Desk and End User Support organization.
Lead a team of supervisors and analysts, serving as senior escalation point for complex issues.
Ensure compliance with SLAs, monitor ticket queues, and implement improvements to increase customer satisfaction.
PingWind delivers IT and professional services to the federal government, specializing in cybersecurity, development, and infrastructure. It is a small, veteran-owned business with offices in Virginia and Alabama, fostering a supportive and mission-driven culture.
Lead a high-volume customer operations team, ensuring service levels, quality standards, and satisfaction goals are met.
Hire, mentor, and develop supervisors and frontline staff, overseeing BPO partnerships for team performance.
Drive process improvements using operational data, partnering with cross-functional teams to enhance customer experience.
Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.
Serve as strategic advisor to federal civilian, Department of Defense, and DIB customers, guiding NodeZero adoption and compliance with CMMC and FedRAMP.
Partner with IT and security teams to interpret pentest results, prioritize remediation, and shape long-term offensive security strategy.
Collaborate with sales and renewals teams to drive retention, expansion, and exceed revenue targets.
Horizon3.ai is a fast-growing cybersecurity company that provides autonomous pentesting through its NodeZero platform. The team is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, ownership, and results.
Resolve the hardest escalations independently using available resources with minimal assistance.
Make margin and cost tradeoffs by balancing speed, cost, and customer impact without defaulting to escalation.
Set the standard for the team by serving as a go-to resource on sector-specific processes and leading by example.
Airspace is a tech-enabled freight forwarder that uses AI and machine learning to coordinate logistics for critical packages like organs and semiconductors. The company has raised over $140 million and is recognized as one of America's best startup employers, with a culture of teamwork and impact.
Serve as primary post-sales point of contact for industrial clients, driving adoption and satisfaction.
Develop deep understanding of Dragos’ OT cybersecurity offerings to align solutions with customer goals.
Own customer success plans, conduct business reviews, and collaborate with sales and engineering teams.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems. The remote-first mission-driven team across North America, Europe, Middle East, and APAC is built on authenticity, transparency, and trust.
Assist in directing day-to-day program operations including financial management, workforce planning, and technology maintenance across TSA Gold+ airport locations.
Monitor program performance, support resource allocation, and ensure operational consistency while coordinating cross-functional activities with stakeholders.
Maintain quality control program, conduct performance reviews, analyze metrics, and promote a culture of safety, compliance, and customer service.
We enhance international safety and security, strengthen homeland defense, and optimize government operations. With experience in over 150 countries, we support clients in challenging environments.
Oversee daily operations of the Security Operations Center (SOC) and manage a team of security professionals.
Develop and implement security policies, incident response protocols, and security monitoring strategies.
Lead as a highly technical leader delivering high business impact across multiple projects.
Aledade empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country, fostering a collaborative, inclusive, and remote-first culture.
Lead and grow the Customer Engineering team while staying hands-on with complex technical work.
Manage team capacity, performance, and develop clear growth plans.
Serve as the final technical escalation point and drive process improvements.
Cortex is an Engineering Operations Platform that helps engineering organizations improve operational maturity and reduce developer friction. The company has about 80 employees and recently raised $60M in Series C funding, fostering a culture of engineering excellence and remote collaboration.
Lead and support frontline Customer Solutions teams in a hybrid environment, focusing on exceptional customer experiences.
Coach and develop team members to grow skills and confidence as Scout scales.
Partner cross-functionally to improve processes and scale the support organization.
Scout Motors is reviving an iconic American vehicle brand, developing electric and range-extended pickup trucks and rugged SUVs. The company fosters an entrepreneurial, inclusive culture and empowers teams to innovate and build from the ground up.
Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.
Manage key accounts and high-value client relationships.
Develop and execute comprehensive sales strategies.
Lead complex sales negotiations and close high-value deals.
We are a community of collaborative experts, problem solvers, and possibility seekers. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, we are trusted by the world's leading brands to deliver solutions for the toughest challenges.
Lead initiatives to standardize workflows, operating procedures, and best practices across Network Operations.
Evaluate operational challenges, identify root causes, and recommend scalable process improvements.
Develop executive-level presentations, status reports, and communication materials to support strategic initiatives.
This organization specializes in security and IT network operations. It fosters a remote-first culture and emphasizes operational excellence across teams.
Build the shift schedule and on-call rotation to ensure 24/7 coverage.
Own weekly quality audits and coach the team to maintain high standards.
Act as the escalation point for reps and protect trust between support tiers.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They are a corporate team focused on customer support, with a culture of hands-on leadership and accountability.
Provide timely, professional customer service to federal government customers in a 24x7x365 support model.
Manage customer cases and requests using CRM platforms, ensuring accurate documentation and resolution.
Coordinate non-technical post-sales support including account access, licensing, warranties, and logistics.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It is a platform that facilitates job applications and emphasizes efficiency and fairness in recruitment.
Drive strategic success planning and engagement across enterprise, highly regulated, and public sector accounts, from onboarding through renewal.
Partner with Customer Success Engineers to orchestrate a first-class onboarding experience and ensure customer use cases are delivered on time.
Proactively identify risks, develop mitigation plans, and collaborate with Sales to deliver Executive Business Reviews and QBRs.
Tines powers some of the world's most important workflows with an intelligent workflow platform that applies AI, automation, and integration. Founded in 2018, the company is growing rapidly and serves diverse customers from startups to public companies, fostering a culture of simplicity, speed, and soundness.