Implementation Lead - Customer Impact

Augintel

Remote regions

US

Benefits

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About Augintel:

  • We build SaaS software using AI and NLP to help child welfare organizations unlock unstructured data.
  • Our mission is to improve outcomes for children and communities through technology.

Job Summary:

  • Act as a trusted advisor to child welfare organizations implementing our AI-powered platform.
  • Drive utilization, support organizational change, and ensure customers achieve measurable outcomes.
  • Combine implementation leadership, strategic consulting, and customer success in a mission-driven environment.

Responsibilities:

  • Lead end-to-end customer implementations including project planning and stakeholder engagement.
  • Build relationships with executive leaders and frontline staff to align solutions.
  • Monitor product utilization and identify strategies to increase value realization.

Qualifications:

  • 3–5 years of child welfare experience and track record of leading implementations.
  • Strong stakeholder management, executive communication, and change management skills.
  • Proficiency in Microsoft Office Suite; experience with HubSpot, Mixpanel a plus.

Augintel

Augintel builds SaaS software applications that apply artificial intelligence and natural language processing to help child welfare organizations unlock value from unstructured data. The company is a mission-driven startup focused on improving outcomes for children and families, fostering a diverse and inclusive workplace.

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