Oversee organizational change management, stakeholder engagement, and release production readiness.
Valiant Solutions is a security-focused IT solutions provider serving public clients nationwide. Named one of the best places to work in the Washington DC area for 12 consecutive years and recognized for rapid growth, the company fosters an employee-centric culture with great benefits and career development.
Own the full customer implementation journey from signed agreement to go-live.
Configure integrations like Shopify and Klaviyo and build scalable onboarding playbooks.
Lead customer relationships and handle escalations while collaborating with Sales and Engineering.
The partner company is an AI-native platform that helps brands optimize customer journeys through integrations like Shopify and Klaviyo. It is a fast-growing, remote-first startup with a founding team and a culture of autonomy and AI-driven processes.
Serve as the primary Gainsight administrator, owning configuration, governance, and optimization of the platform.
Partner with Customer Success leadership to design and automate customer lifecycle workflows.
Build executive dashboards and deliver insights on customer health, adoption, and renewal forecasting.
Truffle Security is a cybersecurity company focused on making secrets easier to detect, verify, and remediate across modern software environments. Trusted by organizations including NVIDIA, Chick-fil-A, and OpenAI, it is a growing company that values mentorship, equity, and psychological safety in a fully remote culture.
Lead end-to-end software implementation projects from requirements to go-live.
Configure workflows, APIs, and data migrations for legal clients.
Manage project plans, testing, and cross-functional collaboration.
Onit is an AI-powered legal operations platform that streamlines enterprise legal management, matter management, and contract lifecycle processes. The company is a growing team of innovators focused on modernizing legal departments through intelligent automation.
Own execution of technical configuration for new Ashby customers, partnering with Implementation Specialists to tailor platform functionality.
Define and carry out testing plans ahead of go-live to ensure customers get to value quickly.
Document final configuration choices to support visibility and ongoing optimization post-launch.
Ashby provides an all-in-one recruiting platform that helps companies streamline hiring with powerful analytics and automation. The company values deep expertise, small capable teams, and a customer-centric culture, investing in best-in-class products.
Own the onboarding and rollout program for large enterprise clients, from pre-sale handoff through the first 90 days of adoption.
Serve as the main point of contact for rollout, leading status meetings and aligning resources across Sales, Marketing, Product, and Customer Success.
Track adoption signals, analyze trends, and build scalable processes for smoother onboarding across future clients.
AlphaSense provides AI-driven market intelligence and search, trusted by over 6,000 enterprise customers including a majority of the S&P 500. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees across the globe.
Own implementations end-to-end, managing clients from Sales handoff through go-live, including project plans and launch readiness.
Manage technical setup including SFTP access, claims file validation, and partner with Engineering on advanced troubleshooting.
Lead client communications and coordinate internal partners to drive successful, on-time implementations.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We are a collaborative, low-ego startup building AI-driven solutions to simplify reimbursement workflows.
Lead the implementation phase for new client set-ups and renewals, serving as the main point of contact.
Develop project scope, quality objectives, and risk management plans while reporting status to stakeholders.
Manage and mentor 1-2 Implementation Managers, analyze client challenges, and recommend solutions.
Nomi Health is a direct healthcare company founded in 2019 on a mission to make healthcare accessible and affordable. It builds the Artemis platform for employers to reduce spend and improve outcomes, with a fast-paced, collaborative, team-based culture.
Own statewide program delivery from planning and launch through adoption and renewal, turning state priorities into clear plans and milestones.
Serve as the trusted relationship lead for state education leaders, building partnerships through transparency, responsiveness, and consistent delivery.
Bring product, technology, data, training, operations, and support teams together around coordinated execution and clear governance.
Edmentum is a tech-enabled learning solutions company dedicated to helping educators ignite student potential. They are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software, helping organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. The company is a growing, vibrant, and successful organization with nearly 100% customer satisfaction and 97% annual renewal rate, fostering an inclusive culture with employee resource groups and a focus on work-life balance.
Lead change management initiatives for healthcare and informatics transformation programs.
Develop tailored strategies, communication plans, and training approaches for adoption.
Engage stakeholders, measure readiness, and drive sustainable organizational change.
This partner organization supports large-scale healthcare and informatics transformation programs. They foster a collaborative, remote-first culture within an Agile/SAFe environment.
Plan and lead change management for informatics initiatives supporting clinicians, informaticists, and field staff.
Develop change strategies, transition plans, communication plans, and training deliverables.
Manage stakeholders and resistance across VHA Central Office, VISNs, and VA medical centers.
Artemis provides change management and informatics support for federal health care initiatives, including the Department of Veterans Affairs' clinical informatics programs. The team works within Scaled Agile Framework (SAFe) Agile Release Trains alongside clinical informaticists and VA Business Owners.
Own customer implementations from kickoff to successful launch.
Learn each customer's business and configure Distill around their goals.
Guide customers through onboarding, training, and adoption to drive value.
Distill provides an AI-powered platform that sends personalized outreach on behalf of founders and executives, turning cold emails into conversations. Backed by top-tier VCs, the remote-first team is small but growing, with a culture of autonomy and trust.
Manage GitLab for Nonprofits and GitLab for Education end to end, building relationships and overseeing program operations.
Evaluate progress, track performance, and partner with Sales and Marketing to grow membership and improve renewal rates.
Create resources, case studies, webinars, and blog posts while tracking industry trends to establish social impact best practices.
GitLab is the intelligent orchestration platform for DevSecOps, helping teams ship secure software faster. Trusted by over 50 million users and much of the Fortune 100, it has a high-performance, AI-driven culture focused on values and collaboration.
Lead the strategy and execution of all changes within the Salesforce ecosystem, including gathering requirements and implementing solutions.
Manage integrations between Salesforce and connected systems, and oversee the work of Salesforce Administrators.
Drive continuous improvement, adoption of best practices, and utilize AI to enhance processes and workflows.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software, helping organizations manage the end-to-end contract process with a flexible Data-first Agreement Platform. The company is growing and successful, with a vibrant culture that values diversity, work-life balance, and employee experience, as reflected in its high customer satisfaction and renewal rates.
Lead end-to-end implementations of ShipHawk's WMS and TMS solutions from kickoff to go-live.
Serve as the primary point of contact for customers throughout the implementation journey.
Coordinate technical resources and drive accountability to deliver projects on time and within scope.
ShipHawk provides warehouse and transportation management software that helps businesses streamline fulfillment operations and optimize shipping. We are a growing team of passionate problem-solvers who thrive on collaboration, innovation, and delivering meaningful results for customers.
Strategically manage a customer portfolio, driving adoption, retention, renewals, and expansion.
Lead executive business reviews with VP and C-suite stakeholders and own complex negotiations.
Leverage AI-assisted workflows, mentor peers, and contribute to team best practices.
1Password provides enterprise password management and Unified Access Management for modern teams and AI. They have surpassed $400M ARR, serve 180,000 businesses, and foster a fast-paced, collaborative, feedback-driven culture.
Own end-to-end build of Gainsight CSP playbooks from requirements gathering through configuration, testing, and launch.
Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners.
Establish and enforce build quality standards and monitor live playbooks for breakage or logic drift.
AlphaSense is a market intelligence and search platform built on proven AI that helps sophisticated companies remove uncertainty from decision-making. With over 2,000 employees and 6,000 enterprise customers including a majority of the S&P 500, AlphaSense fosters a collaborative and innovative culture.
Define and achieve key performance indicators for customer implementation programs, owning the entire implementation process from training to adoption.
Lead cross-functional project teams, manage timelines, deliverables, and mitigate risks to ensure successful project completion.
Monitor client progress, host virtual or in-person sessions, and travel to customer sites as needed (~40%).
Motive empowers people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers across a wide range of industries including transportation, logistics, construction, and energy.