Sr. Program Manager - Seller Experience

Role Overview:

• Own the end-to-end experience of Trace3's sellers, leading systematic removal of friction across the sales process.
• Build and manage a seller listening program that identifies productivity barriers and translates insights into prioritized improvements.

Key Responsibilities:

• Lead seller advisory board and gather feedback to measure satisfaction and monitor productivity.
• Drive continuous improvement initiatives, establish process documentation, and manage intake for seller-facing changes.
• Define KPIs, develop benchmarks, and communicate business value to leadership.

Onboarding and Change:

• Partner with HR, IT, and Sales Leadership to improve new seller ramp and enablement.
• Lead change management efforts to ensure successful adoption and sustained behavioral change.
• Influence cross-functional decisions as a seller advocate.

Qualifications:

• Bachelor's degree required, advanced degree preferred.
• 7+ years in Sales Ops, Revenue Ops, or related, with 3 years leading enterprise programs.
• Strong analytical skills and experience with CRM, ERP, and enablement systems.