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Responsibilities:
- Handle downgrade/disconnect requests using negotiation and sales skills.
- Resolve customer issues and promote Cogeco's product advantages.
- Answer inbound calls, offer solutions, and meet departmental targets.
Required Skills:
- Strong communication skills (written and verbal).
- Prior retention, sales, and telemarketing experience is preferred.
- Detail-oriented with the ability to analyze and troubleshoot customer issues.
Benefits:
- Flexibility.
- Rewarding Pay.
- Career Evolution.
Cogeco Connexion Inc
Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Cogeco is committed to creating a diverse and inclusive world of belonging for all colleagues.