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Role Overview:
- Guide new and existing restaurant brands as they join the Olo Platform or expand their tech stack.
- Report directly to the Senior Manager, Implementation and contribute to the Engage Suite evolution.
How You'll Make an Impact:
- Lead execution of a portfolio of implementation projects with varying levels of complexity.
- Champion customer needs and provide troubleshooting and support during implementations.
- Collaborate with Project Managers, Technical Specialists, Product Managers, and Support teams.
What Will Set You Up for Success:
- 3+ years managing customer relationships, project or account management, or integration implementation work.
- Demonstrated ability to advocate for customers and create excellent customer experiences.
- Experience training customers on product best practices and solving problems using available resources.
Additional Details:
- Fully remote role within the UK with flexibility to work from anywhere.
- Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk.
- Ability to be on-call after-hours or weekends as business needs arise.
Olo
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry with digital ordering, payment, and guest engagement solutions. With over 800 restaurant brands and a network of 400+ integration partners, Olo fosters a collaborative culture focused on innovation and guest satisfaction.