Finance & Accounting Services (FAS) Supplier Recruitment Specialist

Making Calls and Enrolling Suppliers:

• Make outbound calls to recruit suppliers into customers' virtual card programs, clearly explaining the program and addressing questions.
• Handle objections professionally using knowledge of virtual card payments, not just a script.
• Guide suppliers through enrollment and send written follow-up with next steps.

Retaining Suppliers and Improving Processes:

• When a supplier considers leaving, educate them on program options to retain their participation.
• Capture reasons suppliers give for leaving so the team can refine its approach.
• Share feedback on scripts, common objections, and process improvements.

Meeting Performance Goals and Following Procedures:

• Meet team goals for calls, enrollments, unenrollments after first payment, and retention percentage.
• Log every call and outcome accurately in Salesforce.
• Follow documented procedures and compliance requirements, including call recording disclosures.