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Leadership and Strategy:
- Drive workforce planning and headcount forecasting aligned with business goals.
- Partner with leadership to build scalable processes and infrastructure.
Talent and Culture:
- Lead recruiting and talent acquisition across the organization.
- Steward a team culture that is kind and competitive.
Operations and Compliance:
- Own HRIS, ATS, and people operations systems.
- Ensure compliance with HIPAA, SOC2, GDPR, HITRUST, and ISO 27001.
Employee Experience:
- Own onboarding, offboarding, benefits administration, and performance management.
- Handle employee relations with empathy and good judgment.
ReflexAI
ReflexAI builds an operating system for conversation performance, combining AI-powered training simulations with intelligent QA for mission-critical conversations. They serve organizations from crisis support call centers to healthcare and sales teams, and operate in 25+ languages with a focus on empathy and quality.