Head of People Operations

Employee Relations:

• Serve as primary point of contact for employee questions, concerns, and policy interpretation.
• Independently handle employee relations matters including performance and conduct issues.
• Document issues with precision and escalate high-risk matters appropriately.

Manager Coaching and Development:

• Design and run a manager coaching curriculum for people managers across all functions.
• Coach managers through performance concerns, difficult conversations, team dynamics, and conflict resolution.
• Maintain and refine a manager toolkit to reduce reliance on People & Culture for routine decisions.

Talent Acquisition:

• Lead full-cycle recruiting for technical and non-leadership roles including sourcing, screening, and offer coordination.
• Manage the ATS and ensure a consistent candidate experience.
• Develop interview frameworks tied to the organization's competency model.

Performance Management and Operations:

• Own the annual and mid-year review cycle end-to-end.
• Maintain compliance with federal and multi-state employment law.
• Administer HRIS and benefits in partnership with the PEO.