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Position Purpose:
- Support a team of SBA Lenders to manage customer experience and expectations.
- Ensure effective management of customer implementations, problem resolution, and customer service.
Position Responsibilities:
- Coordinate transactions with customers, prospects, and third-party consultants such as appraisers and attorneys.
- Assist in collecting required documents for credit packages and maintain portfolio support.
- Collaborate with internal departments and outside vendors for full-cycle client satisfaction.
Benefits and Culture:
- Comprehensive benefits package including Medical, Dental, Vision, and company-paid Life and Disability Insurance.
- Company contributions to 401k regardless of your contribution, plus Paid Parental Leave and Tuition Reimbursement.
- Generous Paid Time Off and Paid Holidays, including Paid Charity Hours for volunteer opportunities.
Capital Bank N.A.
Capital Bank N.A. is a publicly traded commercial and consumer bank headquartered in Maryland, serving clients in Maryland, DC, and Northern Virginia with two nationwide lending brands. With over $3 billion in assets and a culture that fosters an entrepreneurial spirit, the bank has been named one of the "Best Banks to Work For" in the U.S. for six of the last seven years.