Business Analyst, Data Operations

Key Responsibilities:

• Issue Intake and Triage: Serve as primary point of contact for client managers and patient care advocates reporting file or data issues. Gather all relevant details, accurately log and categorize incoming issues.
• Impact Analysis: Conduct thorough impact analyses to determine scope and severity of each issue. Partner with Data Operations team members to validate findings and confirm root cause. Present findings to technical and non-technical audiences.
• Status Tracking and Communication: Build and maintain a dashboard for tracking all open issues. Provide proactive, regular updates to stakeholders—especially when work begins and when issues are resolved.

Collaboration and Growth:

• Cross-Functional Liaison: Serve as primary liaison between Data Operations and Client Management, as well as Patient Care Advocates, on file-related and data issues. Build trusted relationships to ensure smooth communication.
• Documentation and Process Improvement: Maintain clear documentation for future reference and audits. Identify recurring issues as candidates for systemic fixes and refine intake processes.