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The Role:
- Provide empathetic support to crypto users during tax season.
- Resolve complex wallet, exchange, and tax-reporting issues.
- Meet service-level, quality, and CSAT targets.
What We Look For:
- 3+ years technical customer support experience.
- Strong crypto knowledge and deductive reasoning.
- High agency and collaboration skills.
Benefits:
- Fully distributed team.
- Mission-driven culture with major VC backing.
CoinTracker
CoinTracker builds tax and portfolio tools for cryptocurrency, trusted by millions, and is expanding into AI-powered financial planning with Nino. The company is a fully distributed team backed by over $100M in venture capital.