Provide high-quality customer support via email, live chat, and ticketing systems.
Troubleshoot payment issues, explain payment flows, and resolve transaction problems.
Collaborate with product, engineering, and testing teams to investigate complex cases.
The company operates at the intersection of traditional finance and blockchain technology, delivering fintech payment solutions and customer experiences. The team is international and fully remote, with a fast-growing, collaborative culture that values initiative and continuous learning.
Own and resolve inbound contractor tickets in Zendesk, including payment, identity, and onboarding issues.
Serve as the single point of contact for contractors, coordinating across teams for resolution.
Monitor annotator requests on Discord and apply P0-P3 severity classification to incoming tickets.
HumanSignal is a human data partner for companies building AI models, providing real-world data creation, annotation, and delivery. They operate Label Studio, an open-source data labeling platform used by over 1 million practitioners worldwide.
Resolve complex customer inquiries involving tax, bookkeeping, and payroll, providing accurate guidance and escalation support.
Serve as the primary escalation point for frontline team members, handling advanced tax, S-corp, and compliance questions.
Collaborate with cross-functional teams to improve processes, document cases, and maintain high service standards during tax season.
A-HT provides tax, accounting, and payroll solutions, supporting customers with complex compliance and filing needs. The company fosters a collaborative, quality-driven culture with a focus on customer experience and continuous improvement.
Handle back office tickets and provide 7*24h online enquiry and email reply services.
Support customer enquiries, advice, and suggestions via email or online tools.
Handle customer complaints, special cases, and ad hoc tasks with integrity.
Binance is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, it is a user-centric global organization with a flat structure and a mission to increase financial access.
Handle complex customer issues across banking, credit, and payments via email, chat, and phone with precision.
Guide VIP and high-revenue accounts through multi-step processes and sensitive scenarios with discretion.
Coordinate with engineering, risk, and compliance teams, file bug reports, and qualify high-value sales leads.
Flex is building the AI-native private bank for business owners, rebuilding banking, credit, payments, personal finance, and financial operations into a single intelligent system. Since launching in September 2023, Flex has scaled to nine-figure annualized revenue with $100M+ in equity and $300M+ in debt, operating with extreme ownership and a high-bar, low-ego culture.
Support customers end-to-end: onboarding, account setup, debugging, and feature discovery
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit
Partner with engineering to document and reproduce bugs, and surface insights for product decisions
We are building the product development system for teams and agents in the AI era. Founded in 2019, we serve over 50,000 companies with a small, distributed team across North America, Europe, and Australia, driven by focus and craftsmanship.
Primary responsibility for daily monitoring and surveillance of all customer activity.
Perform daily operational tasks including trading, new accounts, cash management, and cryptocurrency execution.
Assist with customer onboarding, KYC, account reconciliation, and support the Anti-Money Laundering Program.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. Our global team of over 400 members is diverse and remote, with core values of Stay Curious, Have Empathy, and Be Accountable.
Respond to listener inquiries via email, handling account access, billing questions, subscription management, and podcast app setup.
Troubleshoot technical issues and guide listeners through clear, step-by-step solutions.
Maintain support documentation and escalate complex issues to the appropriate internal teams.
The company provides a subscription technology and digital media platform for premium podcast content across a variety of shows and publishers. It is a small, collaborative, remote-first startup that values employee well-being, work-life balance, and a customer-focused culture.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Own partner support from intake to verified resolution, including troubleshooting and configuration.
Handle transactional requests and automate routine work using AI tools.
Communicate directly with partners and internal teams, keeping everyone updated.
HIP provides automation and support for orthodontic and dental practices through its HighLevel-based CRM platform, PracticeBeacon. The company looks for proactive, detail-oriented people who thrive in a fast-paced environment and take ownership of problems.
Review and approve onboarding applications and account decisions, escalating high-risk cases to the CCO.
Oversee client maintenance, vendor/banking partner due diligence, and fiat transaction reviews.
Manage wallet whitelisting, KYT alerts, and compliance reporting with proper documentation.
The hiring company is a global digital asset and financial technology firm focused on compliance and onboarding operations. It offers a fast-paced, remote-first culture with close collaboration across Business Development and Compliance teams.
Resolve provider and consumer inquiries with one-touch resolution across phone, live chat, email, and SMS.
Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
Partner with leadership to improve customer experience and collaborate across departments.
Cherry is a fast-growing FinTech offering the simplest, fastest, and most inclusive BNPL solution for medical practices such as dental, medical aesthetics, and veterinary. Founded in 2019 and led by Stanford entrepreneurs, the company is backed by top investors including Kleiner Perkins and DCM and maintains a high-growth startup culture.
Handle inbound contacts via email, phone, and live chat across the full Dutchie platform, troubleshooting POS, ecommerce, payments, and hardware issues.
Triage payments and compliance workflows, including Pay by Bank issues, METRC package tags, and inventory receiving.
Work alongside AI-assisted support tooling, document every contact, and escalate unresolved issues within 20 minutes.
Dutchie is an all-in-one technology platform powering the cannabis industry with Point of Sale, E-commerce, Payments, and Loyalty & Marketing. We power thousands of dispensaries across 40+ markets in the US and Canada, have raised over $600M in funding, and have been named in Fast Company's 10 Most Innovative Companies in North America and LinkedIn's Top 50 Startups.
Support users via email, chat, and occasional calls
Troubleshoot and resolve issues quickly and professionally
Help improve internal processes and collaborate with a fully remote team
Auctria is a fundraising event platform that has helped raise over $1.25 billion for nonprofits. We're a Canadian remote-first company supporting organizations across North America and growing fast.
Deliver expert frontline customer support through email, live chat, and video calls.
Lead strategic initiatives to improve support workflows, customer satisfaction, and operational efficiency.
Partner with product managers and mentor colleagues to share insights and enhance team knowledge.
Our partner is a SaaS company focused on delivering exceptional customer support and product education. They foster a remote-first, collaborative culture that values transparency, trust, and continuous improvement.
Prepare monthly rollforwards for BTC, ETH, LTC and other digital assets.
Reconcile wallet balances to blockchain data and perform FMV calculations.
Post journal entries for month-end close and support financial reporting.
Veta Virtual is a virtual staffing company placing finance and accounting professionals with innovative clients in the fintech and cryptocurrency space. The company fosters a collaborative, supportive culture focused on precision, curiosity, and continuous improvement.
Provide specialized customer support for finance-related functionalities in a veterinary practice management platform.
Resolve invoicing, payment, VAT, and accounting queries while building trusted customer relationships.
Collaborate with internal teams to improve support processes and deliver a seamless customer experience.
A fast-growing international software organization dedicated to improving healthcare through cloud-based solutions for veterinary and therapy professionals. The company fosters a collaborative, remote-first culture with continuous improvement and diverse perspectives.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Serve as the primary onboarding contact for new business partners, guiding them through KYC and documentation processes.
Collaborate with Compliance, Sales, and Operations teams to ensure smooth account verification and approval.
Maintain accurate records in CRM platforms and proactively resolve onboarding issues.
This company operates in the fast-growing fintech and cryptocurrency industry, focusing on customer onboarding and compliance. It maintains a fully remote, collaborative culture with a focus on customer success and operational efficiency.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.