Client Support Specialist

What you'll do:

• Own requests from intake to verified resolution and post written close-outs.
• Configure and troubleshoot PracticeBeacon, including workflows, triggers, and integrations.
• Handle transactional partner work and deliver campaign requests on schedule.

Who we're looking for:

• You close loops, report outcomes, and escalate with diagnoses and recommendations.
• You work independently against SLAs and set your own priorities.
• You use AI tools to remove repetitive work and thrive in a fast-paced environment.

What you need to have:

• 2+ years supporting a CRM, marketing platform, or SaaS product in an agency or customer-facing role.
• Hands-on HighLevel/GoHighLevel experience is required.
• Excellent written communication and strong attention to detail.

Compensation and benefits:

• Remote position within the US, Monday to Friday 8 am-5 pm CST.
• PTO eligibility after 90 days: 10 vacation days first year, unlimited PTO starting year two.
• Benefits include 401(k) matching, health, dental, vision, and life insurance.