Podcast Support Specialist

Accountabilities:

• Respond to incoming listener inquiries through email, providing timely and accurate assistance with registration, billing, and subscription management.
• Troubleshoot common account and technical issues, guiding listeners through clear solutions.
• Review listener accounts, process refunds, and resolve billing discrepancies.

Requirements:

• One to two years of customer support experience, preferably in SaaS or subscription services.
• Excellent written communication and problem-solving skills.
• Ability to work independently in a remote environment.

Benefits:

• Competitive hourly pay and remote-first work environment.
• Healthcare coverage, dental insurance, and flexible spending accounts.
• Professional development and meaningful ownership in a collaborative startup culture.