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See allThe Role:
- Be the friendly voice for listeners, helping with sign-ups, logins, and subscriptions.
- Ensure paying subscribers have a great experience as the first point of contact.
What You'll Do:
- Respond to inbound emails about billing, gifts, and podcast app setup.
- Troubleshoot issues, update accounts, and resolve disputes within policy.
- Keep FAQs updated and escalate bugs to the right internal team.
Who You Are:
- 1–2 years of customer support experience, ideally in SaaS.
- Clear, warm written communication and a customer-first mindset.
- Resourceful, organized, and comfortable owning a ticket queue.
Supporting Cast
Supporting Cast is a podcast monetization platform that helps publishers and creators offer premium subscription content directly to listeners. We're a small, fully remote company with a strong belief in the future of audio.