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Patient Support:
- Address patient and durable power of attorney (DPOA) inquiries via telephone.
- Respond to patient or caregiver messages received via the Curana Patient Portal.
- Assist patients with scheduling follow-up appointments with Curana Providers or specialists.
Provider Support:
- Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.
- Coordinate documents needed for review or signature by a provider.
- Facilitate provider orders and escalate findings.
Communication Support:
- Answer and manage incoming calls professionally and courteously.
- Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.
Curana Health
Curana Health is a national leader in value-based care, offering solutions to senior living communities and skilled nursing facilities, including on-site primary care services, ACOs, and Medicare Advantage Special Needs Plans. Founded in 2021, Curana Health serves 200,000+ seniors in 1,500+ communities across 32 states, with over 1,000 clinicians and other professionals.