Head of Radiology Services

Operational & Technical Leadership:

• Ownership of daily case flow from image receipt through report delivery, including workforce management and partner oversight across onshore and offshore teams.
• Real-time monitoring of key metrics like turnaround time and error rates with proactive intervention to prevent delays.

Systematic Improvement & Automation:

• Drive the migration of radiology groups to standardized integration formats to reduce downstream error rates and deploy automated image matching infrastructure.
• Partner with Product to design solutions that reduce manual intervention, targeting systems capable of handling millions of images without proportional headcount growth.

P&L, Metrics & Team Development:

• Own the P&L for the Radiology Services business unit and conduct weekly KPI reviews tied to SLA targets for report delivery and error resolution.
• Lead team performance through 1:1s, goal-setting, and fostering an environment where high-performers thrive and operational discipline is the norm.

Stakeholder & Relationship Management:

• Build proactive communication channels with radiologists, referring providers, and imaging center partners to reduce complaint escalations.
• Establish yourself as the trusted operational point of contact for external partners, ensuring responsiveness and follow-through on all interactions.