Remote - Tech & Sales Support Representative

Responsibilities:

• Serve as a front-line technical support specialist, resolving customer issues and delivering exceptional service.
• Troubleshoot internet connectivity and device issues, using advanced product knowledge to solve problems on the first call when possible.
• Manage trouble tickets and adhere to work schedules, demonstrating a positive attitude and commitment to excellence.

Qualifications:

• Over 18 years of age, with a high school diploma or equivalent preferred.
• Comfortable with desktop computers, familiar with operating systems and software, and skilled in problem-solving.
• Ability to work independently, multitask, and collaborate effectively with team members and supervisors.

Work from Home Requirements:

• Dedicated workspace near a router with hardwired Ethernet connection; minimum 15 Mbps download/10 Mbps upload and under 50ms ISP.
• Internet cannot be satellite, mobile data, P2P, or VPN; proof of internet speed required.

Benefits and Culture:

• Comprehensive health benefits, including medical, vision, and dental, along with mental health resources and personal time off.
• Competitive 401(K) plans, life insurance, and other financial tools, plus a culture of inclusion and career advancement.