Remote Chat and Email Representative

Responsibilities:

• Respond to incoming chat and email inquiries from prospective clients in a professional and courteous manner.
• Provide accurate information about services, scheduling, general policies, and next steps based on internal guidelines.
• Route complex or sensitive inquiries to appropriate team members when needed.

Success Metrics:

• Communication is handled with empathy, professionalism, and attention to detail.
• Inquiries are documented thoroughly and escalated appropriately when necessary.
• Response time and service quality standards are consistently met.

Work Environment:

• Fully remote role with text-based communication primarily.
• Collaboration with administrative support teams as needed.
• Structured workflows with opportunities to contribute ideas for improving communication and service quality.