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Responsibilities:
- Operate in a call center environment handling inbound and outbound calls related to patient scheduling and general inquiries.
- Document interactions using web-based technology and escalate issues according to department standards.
- Collaborate with team members across departments to promote VIP customer service and patient interactions.
Qualifications:
- High school diploma or GED and at least 2 years of customer service experience required.
- Exceptional verbal communication, active listening, and organizational skills required.
- Must reside within the Continental United States and be fluent in English; bilingual a plus.
About ChenMed:
- Family-owned and physician-led, focused on transforming healthcare for seniors.
- Rapidly expanding with opportunities for career development and work-life balance.
ChenMed
ChenMed is a family-owned, physician-led primary care provider focused on delivering superior healthcare to moderate-to-low-income seniors. The company is rapidly expanding and emphasizes a family-oriented culture with career development and work-life balance.