Principal Customer Success Executive - Technology

The Principal Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners. In this role, you will drive post-sales success, foster strong relationships with C-Level executives, collaborate strategically, mitigate risks and drive value, focus on Key Performance Indicators (KPIs), foster strategic alignment, advocate for innovation and continuous learning, and set success metrics and milestones.