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Responsibilities:
- Provide timely responses to customer inquiries by telephone and/or email in an inbound/outbound service center.
- Open, maintain, and resolve Customer Care tickets, recording issues and account information.
- Resolve product or service problems by clarifying experience, determining causes, and selecting best solutions.
Requirements:
- Proven customer support experience, ideally in the automotive industry.
- Strong phone contact handling skills, empathy, and active listening.
- High school diploma (or equivalent) and at least 1 year of experience.
Hours & Shifts:
- Center hours: Sunday 10am-5pm, Monday-Friday 7am-7pm, Saturday 9am-5pm ET.
- 40-hour workweek with overtime available; weekend shifts rotated.
Benefits:
- Health and wellness benefits including paid time off and holiday pay.
- Early access to 50% of earned wages through myFlexPay program.
Take 5 Oil Change
Take 5 Oil Change is a neighborhood oil change provider with over 35 years of experience, offering efficient service while customers stay in their vehicles. With a national presence and a strong internal promotion culture (over 90% of field leaders promoted from within), the company values friendly team members and growth.