Enterprise Customer Success Manager

Key Strategic & Retention Responsibilities:

• Support customers through all lifecycle stages: onboarding, adoption, expansion, retention, and advocacy.
• Guide new customers on MariaDB best practices and formulate ongoing meeting cadences to build trusted advisor relationships.
• Proactively address customer experience issues and collaborate with Technical Support as an escalation point.

Qualifications:

• Possess a mix of technical acumen, intellectual curiosity, and strong interpersonal relationship-building skills.
• Experience supporting customers in the public sector and ability to develop and maintain C-Level relationships.
• Comprehensive understanding of customer success principles and MariaDB features, architecture, and common enterprise use cases.

Compensation & Benefits:

• Annual U.S. base salary range is $70,000-75,000 plus a $30,000-$32,000 bonus, with actual pay varying based on qualifications and location.
• Benefits include health, life, and disability insurance, funds for professional development, Flexible Paid Time Off (FPTO), paid holidays, and a 401(k).
• The company offers parental leave and a massive degree of flexibility and freedom in the workplace.