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About the role:
- The Program Director leads delivery and operations for the OLIVER studio working in partnership with our client.
- You are accountable for SLA performance, resource utilization, operational reporting, and the overall health of the studio's day-to-day workflow.
- You partner directly with the Business Director, Resource Manager, and Integrated Project Managers to build and maintain a structured, scalable way of working.
What you will be doing:
- Own the end-to-end delivery operation from brief intake and triage through production, review, approval, and delivery.
- Lead and develop a team of Integrated Project Managers and QA Managers across Mexico City and Chicago.
- Partner with the Resource Manager to allocate creative, production, and QA resource against the studio's active workload.
What you need to be great in this role:
- Proven experience leading delivery and operations in a complex, multi-brand content production environment.
- Expert proficiency with project management and workflow systems like OMG, Workfront, or Wrike.
- Strong data literacy and experience managing distributed, multi-cultural teams across different time zones.
Oliver
OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. As part of The Brandtech Group, we partner with over 300 clients in 40+ countries and leverage AI to enhance creativity and efficiency.