Customer Experience Specialist

Role Responsibilities:

• Handle support tickets and partner communications primarily via email, with potential expansion to voice, chat, and social media.
• Take a consultative approach to ensure partners maximize software use, driving retention and identifying revenue opportunities.
• Proactively flag recurring issues and bugs to team leads and product teams for resolution.

Performance and Development:

• Exceed expectations in product knowledge and KPI achievement, embodying company values.
• Take ownership of personal performance, engaging in ongoing learning and development within the CX structure.
• Support colleagues in achieving targets and contribute to raising team standards.

Candidate Profile:

• Curious problem-solver with a passion for delighting partners and advocating for the brand.
• Proficient in high-quality written and spoken English, with a technical mindset to navigate complex software.
• Enthusiastic, adaptable to ambiguity, and comfortable receiving and applying feedback in a dynamic environment.