Customer Success Manager, Strategic

Looking for an experienced Customer Success Manager to manage marquee, high-volume, and multi-location restaurant customers. In this role, you will own the full customer lifecycle for a dedicated book of business, serving as the primary point of contact. Your focus will be on delivering a high-touch, consultative experience that drives product adoption, customer value, and long-term retention. You will act as a trusted restaurant consultant, helping customers optimize new and repeat business through Owner.com’s tools and product offerings. You will have the opportunity to influence processes, playbooks, and the overall customer journey. Your advocacy for the customer will ensure their needs are heard, providing valuable feedback to cross-functional teams to shape the future of our product roadmap. Success in this role will be measured by key performance metrics, including business review completions, revenue retention and customer engagement & production adoption. This role is 100% remote and can be based anywhere in the United States.