New Account Manager, Mid-Market

Role Overview:

• Responsible for continuous activation and use case expansion across your book of business.
• Act as the primary and often sole point of contact for a Tier 1 / Tier 2 Mid Market customer portfolio.
• Thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale.

Key Responsibilities:

• Conduct in-depth analysis of accounts' current usage to identify opportunities for product activation and increased adoption.
• Develop and maintain a pipeline that is three times the coverage needed, based on a 40% win rate.
• Create detailed account plans for the top 20% of your book of accounts, focusing on growth strategies and potential opportunities.

Goals & Activity Expectations:

• Consistently meet or exceed monthly revenue targets as a fully-ramped account manager.
• Conduct at pace (pre determined) customer meetings per week to engage with and understand customer needs and opportunities.
• Make at pace (pre determined)  account touches per week to ensure consistent and proactive customer engagement.