Source Job

• Respond to guest inquiries regarding room reservations, availability, pricing, and special offers with personalized service.
• Ensure accurate billing and financial transactions while collaborating with team members to exceed guest expectations.
• Upsell resort services and offerings to educate guests on all available experiences.

The Lodge at Primland is a luxury mountain resort on 12,000 acres in Virginia's Blue Ridge Mountains, offering refined accommodations, championship golf, a full-service spa, and outdoor adventures. As part of the Auberge Collection with 30 unique properties, they foster a culture of gracious hospitality and teamwork.

• Respond to guest inquiries about room reservations, availability, pricing, and special offers.
• Assist in resolving guest challenges and ensure follow-through to exceed expectations.
• Work closely with team members and other departments to ensure accurate billing and financial transactions.

The Dunlin is a boutique luxury retreat on Johns Island, South Carolina, offering 72 cottage-style rooms and a destination spa. It is part of Auberge Collection, a portfolio of 30 hotels, resorts, and residences.

• Ensure a superior guest first impression through customized and authentic reservations experiences.
• Manage reservations lead systems and support revenue management strategies including upselling and cross-selling.
• Maintain complete knowledge of resort facilities, accommodations, rates, and promotions to assist guests.

Mauna Lani is a luxury resort on the Kohala Coast of Hawaii, offering transformational experiences and cultural immersion. It is part of the Auberge Resorts Collection, a portfolio of extraordinary hotels.

• Assist clients with booking and managing hotel reservations from home.
• Share accurate details on amenities, pricing, and availability.
• Communicate professionally via phone, email, or messaging.

Destination Careers connects hospitality professionals with remote roles. They offer a supportive team environment and flexible scheduling.

• Assist clients with booking, updating, and managing hotel reservations from a home office.
• Provide details on amenities, pricing, and availability while managing reservation changes.
• Communicate professionally via phone, email, and messaging with a focus on hospitality.

Sara is a travel booking company specializing in hotel reservations. They offer a supportive team culture and flexible remote work arrangements.

• Answer inbound calls in English and French for luxury hotel reservations.
• Listen actively to understand guest needs and recommend ideal room or package.
• Bring warmth and creativity to every interaction by tailoring recommendations.

Accor is a global hospitality company operating luxury hotels and reservation services. The company fosters a diverse and inclusive culture with a passionate team of well-travelled professionals.

• Engage with guests to handle reservations for luxury hotel brands globally, listening actively to recommend premium options.
• Use creativity and empathy to personalize each interaction, creating memorable luxury experiences.
• Support responsible hospitality practices while working in a remote role with occasional onsite training.

Accor Global Reservation Centre has been part of Moncton’s growth for over 30 years, recognized as a local employer of choice. They pioneer responsible hospitality with a diverse, multicultural team and a welcoming culture that fosters community involvement and employee growth.