Respond to guest inquiries regarding room reservations, availability, pricing, and special offers with personalized service.
Ensure accurate billing and financial transactions while collaborating with team members to exceed guest expectations.
Upsell resort services and offerings to educate guests on all available experiences.
The Lodge at Primland is a luxury mountain resort on 12,000 acres in Virginia's Blue Ridge Mountains, offering refined accommodations, championship golf, a full-service spa, and outdoor adventures. As part of the Auberge Collection with 30 unique properties, they foster a culture of gracious hospitality and teamwork.
Provide timely and accurate reservation services for guests across multiple luxury properties.
Drive sales conversions and ensure exceptional guest experiences at every touchpoint.
Respond to guest inquiries within 24 hours via phone and email.
Aspen Hospitality develops and operates luxury hotels, private clubs, and residential properties under The Nell and Limelight brands. With a growing portfolio across the US, they emphasize a culture of inclusion, equity, and diversity.
Ensure a superior guest first impression through customized and authentic reservations experiences.
Manage reservations lead systems and support revenue management strategies including upselling and cross-selling.
Maintain complete knowledge of resort facilities, accommodations, rates, and promotions to assist guests.
Mauna Lani is a luxury resort on the Kohala Coast of Hawaii, offering transformational experiences and cultural immersion. It is part of the Auberge Resorts Collection, a portfolio of extraordinary hotels.
Engage with guests to handle reservations for luxury hotel brands globally, listening actively to recommend premium options.
Use creativity and empathy to personalize each interaction, creating memorable luxury experiences.
Support responsible hospitality practices while working in a remote role with occasional onsite training.
Accor Global Reservation Centre has been part of Moncton’s growth for over 30 years, recognized as a local employer of choice. They pioneer responsible hospitality with a diverse, multicultural team and a welcoming culture that fosters community involvement and employee growth.
Answer inbound calls in English and French for luxury hotel reservations.
Listen actively to understand guest needs and recommend ideal room or package.
Bring warmth and creativity to every interaction by tailoring recommendations.
Accor is a global hospitality company operating luxury hotels and reservation services. The company fosters a diverse and inclusive culture with a passionate team of well-travelled professionals.
Make outbound calls to guests who purchased vacation getaways or free nights to book their travel and increase resort arrivals.
Use persuasive sales and customer service techniques to guarantee tour volume and boost department revenue.
Work flexible schedules including evenings and Saturdays, with a training period and potential for earning up to $65K+ yearly.
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a portfolio of resort, travel club, and lifestyle brands. The company employs dedicated associates globally and fosters an inclusive culture focused on innovation and growth.