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Key Responsibilities:
- Handle guest inquiries for room reservations, availability, and pricing with a polished and professional phone manner.
- Work with other departments to resolve challenges and ensure follow-through on guest requests.
- Execute all billing and financial transactions accurately and efficiently.
Qualifications:
- Two years of experience in hospitality, spa, or reservations, preferably at a luxury resort.
- Ability to create professional business correspondence and engage positively with guests.
- Strong sales skills and ability to work cohesively as part of a team.
Benefits:
- Free parking and team member cafeteria.
- Holiday pay and team member stay program.
- 50% discount on food and beverage and spa services.
The Lodge at Primland, Auberge Collection
The Lodge at Primland is a luxury mountain resort on 12,000 acres in Virginia's Blue Ridge Mountains, offering refined accommodations, championship golf, a full-service spa, and outdoor adventures. As part of the Auberge Collection with 30 unique properties, they foster a culture of gracious hospitality and teamwork.