Bilingual Luxury Reservation Sales Consultant

Key Responsibilities:

• Answer inbound calls in English and French, assisting guests with room and suite reservations for Accor’s luxury brands worldwide.
• Listen carefully to understand individual needs, recommend ideal accommodations, and confidently present premium options.
• Use creativity and empathy to tailor recommendations, creating a meaningful and memorable luxury experience for each guest.

Compensation and Benefits:

• Earn $21.35 per hour plus a $1.50 language premium and $1.00 shift premium for overnight hours.
• Enjoy 4 weeks paid vacation, 13 paid statutory holidays, and up to 5% company-matching pension.
• Receive company-paid medical and dental coverage, a $300 annual wellness subsidy, and exclusive hotel discounts.

Qualifications and Requirements:

• Professional fluency in both English and French, strong communication skills, and a luxury service mindset.
• Experience or education in Hospitality, Tourism, Sales, Customer Service, or a Contact Centre environment.
• Must be legally authorized to work full-time in Canada, live in specified provinces, and attend 4.5 weeks of onsite training.