Source Job

• Handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect services.
• Maximizes all retention and sales opportunities, resolves customer issues and ensures an optimal level of quality customer service.
• Achieves and exceeds targets by resilience and demonstrating strong negotiation skills to save customers from disconnecting services.

Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Cogeco constantly strives to create an environment that welcomes and nurtures all, prioritizing the health and well-being of its colleagues.

• Be responsible for ensuring post-sale success and satisfaction of SmithRx customers.
• Build and maintain client success plans, orchestrating the involvement of additional SmithRx teams.
• Apply cross-functional project management to drive resolution for escalated client issues.

SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the expensive and inefficient Pharmacy Benefit Management (PBM) sector.

Meet or exceed sales targets by engaging with new and existing customers. Provide exceptional service by addressing inquiries and building lasting customer relationships. Educate customers on products and services while adhering to established sales processes.

Comcast brings together the best in media and technology to drive innovation and create the world's best entertainment and online experiences.